|
|
QCare Services
Total Support Quantel backs its products with QCare – our first class, comprehensive customer support program that is designed to ensure that you get the very most out of your investment in Quantel systems. QCare is mission-critical support for your mission-critical Quantel systems, identifying and fixing hardware and software problems quickly and efficiently so that your Quantel equipment continues to deliver in full.
24/7/365 QCare Support is available 24/7/365, delivered by skilled engineers who will do everything to get you back up and running as quickly as possible, with the minimum of fuss. The sophisticated remote diagnostics built into Quantel systems often enable faults to be fixed over the telephone line.
Worldwide cover Should the need arise, spare parts are on hand in remote warehouses worldwide to provide Advanced Service Replacement parts to get you back up and running in the shortest possible time. And if the problem can’t be fixed remotely, then our engineers can quickly be on site to solve the problem.
QCare Support can be contacted by telephone and email: Email: 24hour.support@quantel.com
In the USA, call toll-free: 800.331.8327
Remote Assistance Remote assistance is part of QCare support. Before using remote assistance, please contact the 24 hour help desk for instruction. Click here to begin remote assistance session.
|
